Return & Refund Policy | Mapsevis.xyz
At Mapsevis.xyz, we are committed to providing high-quality sustainable cooking utensil sets. Your satisfaction is our priority, and we strive to ensure a smooth and hassle-free shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
We accept returns within 30 days of purchase under the following conditions:
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The item must be unused, undamaged, and in its original packaging.
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Proof of purchase (order confirmation or receipt) is required.
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Returns due to defects or damage upon arrival are eligible for a full refund or replacement.
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2. How to Initiate a Return
To start a return, follow these steps:
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Contact our support team at info@mapsevis.xyz with your order details.
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We will provide you with a return authorization and shipping instructions.
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Send the product back to the address provided. Return shipping costs may apply unless the item is defective or incorrect.
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3. Refund Process
Once we receive and inspect the returned item, we will process your refund:
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Approved refunds will be issued to the original payment method within 7-10 business days.
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If the return is due to a defective or incorrect item, we will cover return shipping costs.
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Items returned without prior approval may not be eligible for a refund.
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4. Exchanges & Replacements
If you receive a defective or damaged item, we offer a free exchange or replacement. Please contact us within 7 days of delivery to request an exchange.
5. Non-Returnable Items
Certain items are not eligible for returns, including:
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Used or damaged products not due to shipping defects.
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Items returned beyond the 30-day return window.
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Clearance or final sale items.
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6. Contact Us
For any questions or assistance regarding returns and refunds, please reach out to us:
Mapsevis.xyz
Address: 211 Horne Ln, West Monroe, LA 71292, USA
Phone: (770) 438-1089
Email: info@mapsevis.xyz
Website: mapsevis.xyz